Partnership for Inclusive Internships (PII)

Internship Title: Treatment Alternatives for Safer Communities (TASC) Intern

Division/Department: Department of Community Mental Health

Location: CMH 112 East Post Road, 2nd Floor White Plains, NY 10601

Program Description:

The Treatment Alternatives for Safer Communities (TASC) Program of Westchester County Department of Community Mental Health (WC DCMH) was established in 1978 to reduce criminal behavior and recidivism among substance using defendants. In 1982 this expanded to include individuals whose alleged criminal behavior is believed to be connected to a mental health condition. TASC serves all 41 courts in Westchester County, working closely with the defendant, District Attorney, defense  counsel, court, and assigned treatment provider, to offer the defendant an alternative to incarceration through participation in treatment. Individuals entering the criminal justice system may have substance use, mental health or co-occurring disorders. The TASC team receives and processes referrals and clinical documentation using a NetSmart (myEvolv) database to track referrals and court reporting.

Individuals referred to TASC are screened by TASC case managers, and referred to NYS OASAS/OMH licensed treatment providers to determine if treatment is needed. If treatment is indicated, TASC monitors client progress in treatment and reports the client’s progress to the respective court.

The Team monitors individuals in existing services and addresses any issues that arise regarding these services.

Intern Responsibilities

1. Sort incoming paper documents by type (consents, referrals, progress reports).
2. Prep documents for uploading in myEvolv (remove staples, paper clips)
3. Review documents for duplicates or missing pages.
4. Scan documents.
5. Verify scan quality (legible, correctly oriented, complete).
6. Save documents in appropriate folder in shared drive.
7. Upload documents to electronic medical record (myEvolv) under correct record and document category.
8. Return documents to appropriate case manager.
9. All other support duties (answer telephone, take messages)

Technology Requirements
A basic comfort level with technology is necessary to learn how to navigate our myEvolv database.

Required Skills

• Ability to follow both verbal and written instructions
• Attention to detail
• Microsoft Excel
• Microsoft Office
• Time management and organization
• Ability to work in a team
• Comfortable in meetings and sharing ideas
• Professional behavior and punctuality
• Ability to handle automated system.

Days/Hours Per Week

Office is open Monday – Friday 9-5 (can select days of the week)
Recommended hours per week – 15-25 hours.

Length of Internship

4-6 months expected.

Internship Title: Adult – Single Point of Access (A-SPOA) Intern

Division/Department: Department of Community Mental Health

Location: CMH 112 East Post Road, 2nd Floor White Plains, NY 10601

Program Description:

The Single Point of Access team oversees Residential, Case Management, Assertive Community Treatment, Peer, and Respite services for individuals in Westchester County living with serious mental health issues. The SPOA team receives and processes applications and clinical documentation using a NetSmart (myEvolv) database to track applications and referrals.

Individuals are referred for Case Management, Peer, and Respite immediately upon processing of their application. Individuals applying for Residential or Assertive Community Treatment services are placed on a waitlist.

As agencies report openings, individuals who are next on the lists for Residential or ACT services are contacted to be screened.

The Team also monitors individuals in existing services and addresses any issues that arise regarding these services.

Intern Responsibilities

1. Review residential and ACT waitlists to determine which individuals are in need of an updated referral.
2. Reach out to the individual and/or referral source to obtain an updated referral.
3. Document the outcome of each outreach effort in the myEvolv database. If information is pending, document that on the Excel spreadsheet as well.
4. Remove individuals from the list as necessary.
5. Field calls regarding updating applications.

Technology Requirements

Knowledge of Excel and a basic comfort level with technology is necessary to learn how to navigate our myEvolv database.

Required Skills

• Ability to follow both verbal and written instructions
• Attention to detail
• Microsoft Excel
• Microsoft Office
• Time management and organization
• Ability to work in a team
• Comfortable in meetings and sharing ideas
• Professional behavior and punctuality
• Ability to handle automated system.

Days/Hours Per Week

Office is open Monday – Friday 9-5 (can select days of the week)
Recommended hours per week – 15-25 hours.

Length of Internship

4-6 months expected.

Internship Title: Clerical Intern

Division/Department: Senior Programs & Services

Location:  Primarily Remote (9 South First Ave, 10th Fl, Mt. Vernon, NY 10550 office available as needed)

Program Description:

You will be responsible for maintaining accurate, current, and accessible information about programs and services through the organization’s online NY Connects resource directory, as well as our departments hardcopy publications. This position works closely with internal departments, community organizations, service providers, and other partners to collect, verify, organize, and update information.

Intern Responsibilities

1. Maintain and update the organization’s NY Connects online directory of programs, services, resources, and community organizations. Check entries for accuracy and completeness
2. Research and gather information about new and existing programs and services.
3. Contact organizations and service providers to verify program details, eligibility requirements, hours, locations, contact information, and other relevant information
4. Add new listings and remove or revise outdated information as needed.
5. Track updates, changes, and follow-up requests to ensure timely completion

Technology Requirements

Comfortable learning and using online systems; Microsoft Office

Required Skills

1. Comfortable with conducting website research and independently verify information
2. Strong attention to detail and commitment to accuracy.
3. Strong written and verbal communication skills.

Days/Hours Per Week

15-25 hours per week, depending on schedule. Work is primarily remote.

Length of Internship

4-6 months expected

Length of Internship

4-6 months expected.

Internship Title: Receptionist Intern

Division/Department: Senior Programs & Services

Location: 9 South First Ave, 10^th Fl, Mt. Vernon NY 10550

Program Description:

The Westchester County Department of Senior Programs and Services (DSPS) is a Westchester County government agency that helps older adults and their families find and access services that help seniors remain healthy, safe, and independent.

This is a crucial position for DSPS as this position will be the “face” of the Department/program and is asked to create a positive first impression.

Intern Responsibilities

1. Greeting seniors, families, visitors, and walk-ins warmly and respectfully
2. Handling a busy phone system, directing calls, taking accurate messages, and communicating clearly with staff.
3. Managing mail, correspondence, mailings, and front-desk responsibilities
4. Managing visitors, phone calls, mail, and staff requests simultaneously while remaining calm.
5. Working closely with different internal departments and knowing when and where to direct questions.

Technology Requirements

Comfortable learning and using online systems; Microsoft Office

Required Skills

• Great customer service
• Comfortable interacting with the public and staff
• Strong attention to detail and commitment to accuracy and confidentiality
• Team player
• Ability to multitask

Days/Hours Per Week

14-21 hours per week, depending on schedule. In-office

Length of Internship

4-6 months, expected